Privacy Policy

1. Overview

Suggeramma Media ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at suggeramma.media, use our services, or interact with us.

This policy applies to all personal information collected by Suggeramma Media and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Order Information: Billing address, delivery address, payment information, order preferences
• Account Information: Username, password, order history, preferences
• Communication Information: Messages sent through our contact forms, customer service interactions
• Event Information: Event dates, guest counts, special requirements for custom orders

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent on pages, click patterns, referral URLs
• Location Information: General geographic location based on IP address
• Cookies: Information stored in cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from third parties, including:

• Payment processors for transaction verification
• Delivery partners for logistics coordination
• Social media platforms if you interact with our social media content

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Processing and fulfilling your orders
• Coordinating delivery and logistics
• Providing customer service and support
• Managing your account and preferences
• Customizing your experience on our website

3.2 Communication

• Responding to your inquiries and requests
• Sending order confirmations and updates
• Providing important service announcements
• Sending promotional materials (with your consent)
• Newsletter delivery (with your consent)

3.3 Business Operations

• Analyzing website usage and performance
• Improving our products and services
• Conducting market research
• Preventing fraud and ensuring security
• Complying with legal obligations

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Delivery and logistics
• Website hosting and maintenance
• Customer service support
• Marketing and analytics

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others
• Investigate or prevent illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website.

5.1 Types of Cookies

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand website usage and improve performance
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver personalized advertisements

5.2 Cookie Management

You can manage your cookie preferences through our cookie banner that appears when you first visit our website. You can also control cookies through your browser settings, though disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any significant security breaches as required by law.

7. Your Rights

Under Canadian privacy laws, you have the following rights regarding your personal information:

7.1 Access Rights

• Request access to your personal information
• Receive a copy of your personal information
• Learn about how your information is used

7.2 Correction Rights

• Request correction of inaccurate information
• Update your personal information
• Complete incomplete information

7.3 Withdrawal Rights

• Withdraw consent for marketing communications
• Unsubscribe from newsletters
• Opt out of non-essential cookies

7.4 Complaint Rights

If you believe your privacy rights have been violated, you can file a complaint with the Office of the Privacy Commissioner of Canada.

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Account Information: Until you close your account plus 7 years for tax purposes
• Order Information: 7 years from the date of purchase for business records
• Marketing Information: Until you unsubscribe or withdraw consent
• Website Analytics: 24 months maximum

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: