Terms of Service

1. Acceptance of Terms

By accessing and using the Suggeramma Media website (suggeramma.media), placing orders, or utilizing our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and Suggeramma Media, a business operating in Canada. The Terms apply to all users of our website and services, including customers, visitors, and any other users.

We reserve the right to modify these Terms at any time. Your continued use of our services after any modifications indicates your acceptance of the updated Terms.

2. Description of Services

Suggeramma Media provides premium dessert delivery services throughout Canada, including but not limited to:

• Custom cake design and production
• Fresh pastries and baked goods
• Artisan cookies and confections
• Premium desserts and specialty items
• Corporate catering services
• Delivery and logistics services

All products are prepared fresh to order using quality ingredients. We reserve the right to modify our menu, services, and delivery areas at any time without prior notice.

3. Ordering Process

3.1 Order Placement

Orders can be placed through our website, phone, or email. All orders are subject to acceptance by Suggeramma Media. We reserve the right to refuse or cancel any order at our discretion.

3.2 Order Confirmation

You will receive an order confirmation via email or phone once your order is accepted. This confirmation will include order details, pricing, and estimated delivery time.

3.3 Custom Orders

Custom orders require advance notice and may be subject to additional terms and conditions. Custom orders are non-refundable once production has begun.

3.4 Accuracy of Information

You are responsible for providing accurate order information, including delivery addresses, contact details, and special requirements. Suggeramma Media is not responsible for delays or issues caused by inaccurate information.

4. Payment Terms

4.1 Pricing

All prices are listed in Canadian dollars (CAD) and are subject to change without notice. Prices do not include applicable taxes, which will be added at checkout.

4.2 Payment Methods

We accept major credit cards, debit cards, and other payment methods as indicated on our website. Payment is due at the time of order placement unless otherwise arranged.

4.3 Payment Processing

Payments are processed through secure third-party payment processors. We do not store your payment information on our servers.

4.4 Failed Payments

Orders with failed payments will be cancelled. We reserve the right to suspend services for accounts with outstanding payments.

5. Delivery Policy

5.1 Delivery Areas

We deliver to major Canadian cities as listed on our website. Delivery availability may vary by location and may be subject to weather conditions or other factors beyond our control.

5.2 Delivery Times

Delivery times are estimates and are not guaranteed. We will make reasonable efforts to deliver orders within the specified time frame but are not liable for delays.

5.3 Delivery Requirements

Someone must be available to receive the delivery at the specified address. If no one is available, we may leave the order in a safe location at our discretion or arrange for re-delivery at an additional cost.

5.4 Delivery Fees

Delivery fees vary by location and order size. All applicable delivery fees will be disclosed before order confirmation.

6. Cancellation and Refunds

6.1 Cancellation Policy

Orders may be cancelled up to 24 hours before the scheduled delivery time. Cancellations made less than 24 hours before delivery may be subject to a cancellation fee.

6.2 Custom Orders

Custom orders cannot be cancelled once production has begun. Cancellation of custom orders before production begins may be subject to a design fee.

6.3 Refund Policy

Refunds will be issued for:

• Orders cancelled within the allowed time frame
• Products that are significantly defective or do not meet quality standards
• Orders that cannot be delivered due to our inability to fulfill the order

6.4 Refund Processing

Approved refunds will be processed within 5-10 business days to the original payment method.

7. User Conduct

By using our services, you agree to:

• Provide accurate and truthful information
• Use our services only for lawful purposes
• Not interfere with or disrupt our services
• Not attempt to gain unauthorized access to our systems
• Not use our services to transmit harmful or malicious content
• Respect the intellectual property rights of Suggeramma Media and others

We reserve the right to suspend or terminate services for users who violate these conduct requirements.

8. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Suggeramma Media or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without express written permission. Limited use is permitted for personal, non-commercial purposes.

The Suggeramma Media name, logo, and related marks are trademarks of Suggeramma Media. You may not use these marks without our written consent.

9. Disclaimers and Limitations

9.1 Service Availability

Our services are provided "as is" and "as available." We do not warrant that our services will be uninterrupted, secure, or error-free.

9.2 Product Quality

While we strive to maintain high quality standards, we cannot guarantee that all products will meet your expectations. Our liability is limited to replacement or refund of defective products.

9.3 Allergies and Dietary Restrictions

We make reasonable efforts to accommodate dietary restrictions and allergies, but we cannot guarantee that our products are free from allergens. You are responsible for informing us of any allergies or dietary restrictions.

9.4 Limitation of Liability

Suggeramma Media's liability is limited to the amount paid for the specific order. We are not liable for indirect, incidental, or consequential damages.

10. Indemnification

You agree to indemnify and hold harmless Suggeramma Media, its employees, and affiliates from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit through our services

11. Privacy

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

12. Termination

We may terminate or suspend your access to our services at any time, with or without cause, and with or without notice. You may also discontinue using our services at any time.

Upon termination, your right to use our services will cease immediately. Provisions that by their nature should survive termination will remain in effect.

13. Governing Law

These Terms are governed by the laws of New Brunswick, Canada, without regard to conflict of law principles. Any disputes arising from these Terms or our services will be resolved in the courts of New Brunswick.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

14. Modifications

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated "Last Updated" date. Your continued use of our services after any modifications indicates your acceptance of the updated Terms.

For material changes, we may provide additional notice through email or prominent website notification.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: